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Terms of Service

Terms of Sale — Top DPF Cleaning

Service Overview

We provide professional DPF cleaning services including mobile off‑car cleaning, on‑car cleaning, drop‑off, and postal options. Our process uses industrial equipment, endoscopic inspection, flow testing, deep cleaning, drying cycles, and a final inspection.

Inspection Notice We will always carry out an internal DPF inspection as part of our process. However, please note that certain types of damage or deterioration may not be visible during inspection. Hidden faults or weaknesses may only become apparent once the filter is back in service.

Warranty

  • Industrial Off‑Car DPF Cleaning: We offer a 12‑month warranty on our off‑car cleaning service. If your DPF system blocks again within 12 months, we will re‑clean the filter free of charge.
  • On‑Car DPF Cleaning: No warranty is provided for on‑car cleaning. Blockages or failures may occur due to factors beyond our control, including mechanical faults, driving conditions, or vehicle maintenance issues.

Customer Responsibilities for Warranty Claims

  • Customers must arrange and cover the cost of removal, refitting, and any associated labour or garage fees required to return the DPF to our Chippenham facility for a warranty clean.
  • Travel, collection, or refit fees charged by third parties are not covered by us.

Approved Centres

Our approved DPF centres are independent businesses selected for their competence, excellent service, and technical expertise. However, they operate independently, and Top Tuning Limited cannot be held liable for any work carried out by these centres.

Payments

  • Top Tuning Limited invoices for the DPF cleaning service.
  • Approved centres charge separately for diagnostics, removal, refitting, or any additional work.
  • Please note: Top Tuning Limited does not arrange bookings or obtain quotes from approved centres. This policy allows us to focus on delivering high‑quality DPF cleaning services.

Limitations and Exclusions

  • The warranty covers the cleaning service only and does not extend to pre‑existing component failure, unrelated mechanical faults, or damage caused by external factors.
  • We do not accept liability for consequential losses, vehicle downtime costs, third‑party repair bills, vehicle damage, or loss of earnings unless expressly agreed in writing.

Final Disclaimer

By proceeding with our services, you acknowledge the risks and agree to these terms.